Privacy Policy

Introduction

KeyQ, Inc. ("KeyQ," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website keyq.cloud, use our services, communicate with us via email or SMS, or otherwise interact with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you fill out our contact form, request a consultation, subscribe to communications, or engage our services. This may include:

• Name
• Email address
• Phone number
• Company name and title
• Project details and requirements
• Billing and payment information

Automatically Collected Data

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited, time spent, and referring URLs
• Device identifiers

Data from Third-Party Sources

We may receive information about you from third-party services, including analytics providers (such as Google Analytics), advertising partners, and social media platforms if you interact with us through those channels.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver, maintain, and improve our services
• To process transactions and send related information, including invoices and confirmations
• To send administrative communications, such as service updates, security alerts, and support messages
• To send transactional SMS messages, including two-factor authentication (2FA) codes and service notifications
• To personalize and improve your experience on our website
• To monitor and analyze usage trends and website performance
• To detect, prevent, and address fraud, abuse, and technical issues
• To comply with legal obligations

SMS and Text Message Communications

KeyQ uses SMS and text messaging services, powered by Twilio, to deliver transactional and service-related communications. These may include:

• Two-factor authentication (2FA) verification codes
• Account security alerts
• Service status notifications
• Appointment or consultation reminders

Consent

By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from KeyQ. You are not required to consent to SMS messaging as a condition of purchasing any goods or services.

Message Frequency

Message frequency varies based on your use of our services. Transactional messages (such as 2FA codes) are sent only when triggered by your actions. You will not receive marketing messages via SMS unless you have separately and explicitly opted in.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. You may also opt out by contacting us at legal@keyqcloud.com.

Help

For assistance with SMS messaging, reply HELP to any message or contact us at legal@keyqcloud.com.

Costs

Message and data rates may apply depending on your mobile carrier and plan. KeyQ is not responsible for any charges imposed by your carrier.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier.

SMS Data Privacy

We will not share, sell, or distribute your phone number or SMS opt-in data with any third parties for marketing purposes. Phone numbers collected for SMS communications are used solely for the purposes described in this policy and are shared only with our SMS service provider (Twilio) as necessary to deliver messages.

Email Communications

We may send you email communications related to our services, including responses to inquiries, project updates, invoices, and administrative notices. If you subscribe to our mailing list, you may also receive periodic updates about our services, blog posts, and industry insights.

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in each email or by contacting us at legal@keyqcloud.com. Please note that you may still receive transactional and administrative emails related to your account or active engagements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website through services such as Google Analytics. These cookies collect information in an aggregated form.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Third-Party Cookies: Set by third-party services embedded on our site, such as the Clutch.co review widget, which may collect data subject to their own privacy policies.

Cookie Consent

When you first visit our website, a cookie consent banner will appear allowing you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site. Most web browsers also allow you to control cookies through their settings.

Do Not Track

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. Because there is no uniform standard for DNT signals, our website does not currently respond to DNT browser signals.

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We share data with third-party vendors who perform services on our behalf, including hosting, analytics, payment processing, email delivery, and SMS messaging (Twilio). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information where required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of KeyQ, our clients, or others.

We do not sell your personal information to third parties.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the data you provide, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal data from a child under 13, we will promptly delete it. If you believe we may have collected information from a child under 13, please contact us at legal@keyqcloud.com.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: We only use sensitive personal information for purposes authorized under the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us at legal@keyqcloud.com. We will verify your identity before processing your request and respond within 45 days.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Lawful Basis: We process your personal data based on your consent, the performance of a contract, our legitimate interests, or compliance with a legal obligation.
• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You may request that we limit how we use your data.
• Right to Data Portability: You may request a machine-readable copy of your data.
• Right to Object: You may object to processing based on our legitimate interests.
• Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at legal@keyqcloud.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

If we transfer personal data outside the EEA, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Third-Party Websites

Our website may contain links to third-party websites and services, including but not limited to Clutch.co, social media platforms, and partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you access through our website.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: